The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions ;
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. It is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.
What I can return and when?
(a) You receive a faulty or defective product
(b) You receive a product that is different from what you ordered
What products can NOT be returned?
(a) Items that have been used, washed or soiled;
(b)Custom made products.
Conditions for returning products
(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
To raise a dispute, please send an email to wecare@helpingarts.in. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of Helpingarts. If agreed to a refund, then you must send the product back to Helpingarts within 7 days of the agreement to the refund."
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